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Troubleshooting Licence Issues

These steps should help resolve the licensing issues you are encountering with mXrap. If you continue to experience problems, please email for further assistance.

Error Codes​

Get in touch with us at to discuss your options. If you are not using the latest version of mXrap, upgrading may solve this issue.

Check your connection to your site network.

  1. Ensure the Licence is Set Up:

    • If you are using a physical dongle locally, ensure it is plugged in and the port is working correctly.
    • If you are using a licence server, ensure the licence server is set up correctly by referring to the 'Licence server' section in the IT Personnel's Guide to Installing and Managing mXrap.
      • Note, the CodeMeter drivers must be installed with the "Network Server" option enabled on the licence server.

  2. Check Licence Server Status:

    • Ensure the licence server is running.
    • Ensure the CodeMeter dongle is active under CodeMeter Control Center:
      • If you are using a physical dongle, confirm that the dongle appears in the list and that the status is Enabled. If not, ensure it is plugged in and that the port is working correctly.
      • If you are using a software dongle, confirm that the status is licence activated. If not, contact us at .
      • If you are using a cloud dongle, confirm that the status is Connected. If not, refer to error CMdc010009.
    • Verify that the server is contactable over the network. Recent network rearrangements may have disrupted the connection.
    • Ensure there is no firewall on the server computer preventing a connection on the required ports (default TCP/UDP port 22350).

  3. Reboot the Licence Server:

    • Sometimes, the CodeMeter driver may have bugs causing it to get 'stuck'. A simple reboot of the licence server might resolve the issue.

  4. Reinstall or update CodeMeter Driver:

    • Install the latest version of the CodeMeter runtime, found on our Downloads page, and reboot your computer.

  5. Configure Licence Server in CodeMeter:

    • If connecting via VPN, ensure the client points to the correct licence server:
      1. Open the 'About mXrap' program.
      2. Press the 'CodeMeter WebAdmin' button.
      3. Navigate to Configuration -> Basic -> Server Search List.
      4. Click Add and enter the IP or hostname of the licence server.
      5. Hit Apply.

  6. Collect and submit logs:

    • If the problem persists, press the "Compose email to support" button on the licence error screen and paste the contents of your clipboard into the body of the email. No personal data beyond your Windows username and LAN IP are supplied within the log.

Close and reopen all mXrap windows.

mXrap could not find a licence. Follow the trouble shooting steps outlined in error CM101.

These are your options:

  • Ask another user to close their mXrap
  • Free a seat by removing them from the licence, see instructions.
  • Increase the number of seats, email us at for more information.

Please upgrade your CodeMeter runtime.

  1. Open the CodeMeter Control Center on the licence server (alternatively, you can access it from your device if access has been set up).
  2. Click on the WebAdmin button to open the web interface.
  3. Navigate to Configuration > Server > licence Access Permissions.
  4. Check the current licence access permissions. If your device name is not listed, you may need to add it to the clients list. Note, if the list is empty, this means there should be no restrictions. This means that there may be a different issue and you should not add any devices to the list.

There may be someone on site who manages this. If this is the case, you can contact them to get them to update the access list for you.

Give it time - go get a coffee.

Reboot your computer. If the error persists, please email .

Get in touch with to discuss your renewal options.

Install the CodeMeter driver.

The Online variant of the CodeMeter licence requires an always-on internet connection to function. If your internet is working, you can test access to the server by opening the Wibu webpage.

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